Privacy & Cookie Policy

Last updated: 1 January 2026

NeonHolidayClub ("we", "us") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information when you submit forms, contact us, attend events, or browse our site. This may include: name, email, phone, event details, and browsing data via cookies.

2. How We Use Your Information

• To respond to enquiries and plan events
• To communicate about bookings
• To improve our website and services
• To send marketing (only with consent)

3. Cookies

• Essential: Required for site functionality
• Analytics: Google Analytics 4 — anonymised usage data
• Marketing: Meta Pixel — relevant ads (only if accepted)

You can manage cookies via our consent banner or your browser settings.

4. Data Sharing

We never sell your data. We may share with payment processors, analytics providers (anonymised), and service providers involved in your event.

5. Data Security

SSL encryption and industry-standard security practices protect your data.

6. Data Retention

Enquiry data: 24 months. Client data: 7 years. Cookie data: 12 months.

7. Your Rights

• Access, correct, or delete your data
• Opt out of marketing at any time
• Lodge a complaint with the OAIC

See our GDPR Rights page for detailed information.

8. Contact

Email: privacy@neonholidayclub.com
Phone: +61 2 9312 7450
Address: 18 Harbourview Rd, Manly NSW 2095, Australia